We’re really sorry to hear this!
In the unlikely event you have received the wrong item, please contact our Customer Service Team as soon as possible with the below information.
Your order number.
The name of the item you should have received.
The name of the incorrect item you received.
A photo of the incorrect item you received, including the NVLTY logo.
Once we’ve received this information, we will ensure the issue is resolved quickly and efficiently.
You may be asked to return the incorrect item to us. Please see here for guidance on how to make a return.
Please note, all claims for orders with incorrect items must be made within 7 days of the delivery date.